Earlier this week, Cornerstone OnDemand published our 2013 Employee Report. I’ll cut to the chase…Corporate America appears to be doing a very poor job when it comes to aligning goals, providing performance feedback, and actually investing in the development of employees. This may not come as a surprise to many but the report highlights some real concerns. Development programs are increasingly non-existent. Employees aren’t getting the necessary feedback with the immediacy desired. Individual goals aren’t aligned with company objectives.

The report shows some glaring gaps between what employees want and what companies, and more specifically, managers are delivering when it comes to managing individual performance. Some may argue managers today don’t have the time to spend providing development and feedback for their team because they are too busy doing multiple jobs. Others may also argue most managers have not received the necessary training themselves to be good managers especially when it comes to providing coaching, feedback and development opportunities.

With performance season looming, I challenge all managers to make a few adjustments in their approach. Simply looking at the results of the survey, most managers can do a few simple things to make the performance review much more impactful. My list includes:

  1. Give real, actionable feedback. Use this moment to provide actual situations where they knocked it out of the park and where there were opportunities for improvement.
  2. Prescribe real-life development opportunities. Go to a conference. Read a book. Make sure it is something they can accomplish in a short period of time.
  3. A little pat on the back can go a long way. Say thanks. Most employees just want to feel appreciated.
  4. Establish career goals. Ask them where they want to go and map out a plan to get there. The best managers I know are those that build strong teams and outline a roadmap for their “rockstars”.
  5. Last and certainly not least, use the review as the foundation to evolve performance management to an ongoing conversation. If you are only doing an annual review you are failing as a manager and doing a disservice to your team and company.

 

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Every year around this time, I like to do a tour of companies, mostly startups, in Silicon Valley.  It’s a chance for me to get annual pulse on new trends in “the valley”.

Silicon Valley is like no other place.  When I grew up there many years ago it was a much different place.  At the time, IBM was the largest employer where I lived in San Jose and their campus included a hotel, sports complex, orchards, and a nine hole golf course (to entertain and impress their increasingly present Japanese visitors). Although, many of the orchards still remain, the IBM campus has nearly disappeared over the last 15 years in favor of housing complexes and strip malls.  

Today, Silicon Valley is littered with thousands of high tech companies throughout every corner of the Bay Area.  I now live on the East Coast but it always fascinates me to drive up Highway 101 and witness the new names on the building and updated trends conveyed on billboards. One thing that is constant is that although startups come and go at an increasingly fast pace, defining technology trends emerge frequently that shape the future.

Three years ago, it was all about Ruby on Rails, a model-driven application framework for rapid development.  Over the past 2 years, it’s been all about mobile.  Mobile developers continue to be in huge demand and some of the best can command annual salaries in excess of $250K. Over the past few months, I’ve noticed the emergence of “data scientists“. In fact, at one of the startups I visited last week, nearly 25% of their employees were data scientists.  For software companies, the role of the data scientist is to take increasing amounts of public and private data, identify correlations in the data, and incorporate those findings into an ever evolving algorithm in the company’s product.  Often the end result isn’t necessarily a product that the company is trying to sell but embedded to sell other product or services.

Data scientists aren’t new to Silicon Valley or technology-focused companies.  Companies like Google were based on the premise of aggregating large amount of data and presumably have been employing hundreds of data scientists for some time. Other companies such as Amazon, Nike and LinkedIn are now aggregating vast amounts of data to sell products and services.

LinkedIn, in fact, is quickly becoming less of a social network and more of a data intelligence company.  Don’t think for a second that they aren’t taking all of that information you are giving them and using it to sell other stuff.  Today, it is very safe to say LinkedIn knows more about most companies’ employees than their employers themselves. One could argue they are deceiving users by enticing them with functionality that captures even more personal data not just about themselves but now their connections.  Just look at the recently launched Endorsements.  As I look at my own endorsements, I see a lot of valuable data that LinkedIn can now use both for and against me (ie. show highly targeted job opportunities = good, have skills that are defined subjectively vs. objectively = bad).

I guess we must all get used to the power of data because Moore’s law is now very applicable to data growth. I just wish more of my connections would appreciate my “Awesomeness” skills.

Image courtesy of Sergej Khakimullin/Shutterstock.com

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Cornerstone OnDemand + Sonar6 = Spectacular Like

March 13, 2012

As you may have noticed, we are setting sail on a new, exciting journey at Cornerstone OnDemand. Last week, we announced the acquisition of Sonar6. Sonar6, based in Auckland, New Zealand, represents the first acquisition for Cornerstone and a huge opportunity that accelerates our strategy to deliver the best talent management solutions to companies of [...]

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Can Big Data Predict Your Future Stars?

February 12, 2012

Within one week, Jeremy Lin, has gone from a relative unknown to a global sensation. In the same week, he went from near unemployment to a sporting sensation now referred as “Linsanity“. Interestingly, about 1 ½ years ago, the Hoops Analyst blog nearly predicted his imminent success. When analyzing his college performance, particularly 2-point field [...]

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Can We Achieve “The Future of Work” Today?

January 11, 2012

The “future of work” seems to be a popular topic these days. Vinnie Mirchandani shared some “macro trends” recently discussing real-life use cases of toddlers and iPads, the growth of telepresence in the enterprise and using QR codes in retail. Yvette Cameron of Constellation Research shares more concrete examples of how HR can usher in a [...]

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The Biggest Misperception in Talent Management

January 3, 2012

After digesting just about every blog post, discussion thread, and email predicting what will happen with SAP and SuccessFactors now that they are one, I’ve noticed a prevailing theme – the Talent Management market has changed overnight, and some are even predicting the death of independent Talent Management vendors. While I believe the Talent Management [...]

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First Take Monday – Do Global HR Leaders Really Understand Yurop (also known as Europe)?

November 21, 2011

Two weeks ago, I had the pleasure of attending the first annual HR Tech Europe conference in Amsterdam. I found the conversations enlightening and a stark contrast from those with HR leaders in North America. Three key themes resonated throughout the three days… While everyone likes to lump all European countries into a single bucket, [...]

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First Take Monday – “From Empowered to Superempowered”

October 24, 2011

Thomas Friedman, notable author of The World is Flat, published a great op-ed in The New York Times yesterday describing the vast difference between Wall Street and Silicon Valley. “…to paraphrase the Columbia University economist Jagdish Bhagwati, Wall Street, which was originally designed to finance “creative destruction” (the creation of new industries and products to [...]

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First Take Monday – Are iPads Invading the Enterprise?

October 17, 2011

I recently read an article suggesting 92% of Fortune 500 companies are either testing or deploying iPads. According to Good Technology, though, 2 industries — Financial Services and High Technology — account for nearly 50% of the Top 100 iPad accounts. Interestingly, Retail, the industry I think could benefit the most from tablets, only accounts [...]

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What’s in a Cloud?

October 12, 2011

One of the biggest frustrations in my past life as a “customer advocate” (not consultant) was the complexity involved to buy and deploy talent management solutions. During the past few years, the demand for “integrated talent management suites” has accelerated. Unfortunately, the talent management vendors haven’t met the challenge. They continue to sell discrete “modules” [...]

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