Vendor Mudslinging Reaches All-time Lows

7 comments

I recently heard a story where one of the larger vendors in the talent management space sent a prospective client a complete slide deck regarding the weaknesses of one of their top competitors including a statement saying the vendor was due to get acquired any day.  FUD (Fear, Uncertainty and Doubt) in its greatest sense. With the increased pace of M&A in the space, some may consider this a brilliant move.  I think it downright stinks! 

I personally think all of the verbal bashing like this (and that done between SAP and Oracle) does a tremendous disservice to the industry.  Not only does it create doubt in comparable products, but it ultimately damages all participates in the market in some form and fashion.  I understand "business is business" but where have individual and corporate ethics gone?  The fact of the matter today is that, like politicians, the negativity does resonate.  The problem, though, is it damages everyone in between good, bad, or indifferent.  Why do you think most Americans despise politicians?  Don’t you think if Oracle complimented competitors, and promoted healthy competition, the market would respond favorable?

I make it a practice to say nice things about my colleagues at competing firms like Jim Holincheck (Gartner) and Lisa Rowan (IDC).   I may disagree with them sometimes but that doesn’t give me the right to tell them their research & analysis stinks.  Hopefully, it does a service to the industry and shows the market how we can all provide value in our own unique way.

Bring back the good old days of true…fair competition.  The company with a better fit and principled execution wins.

  • http://tomob.wordpress.com/ Tom O’Brien

    Jason – I have to agree with you. Going negative might, might help win you a deal – but in the long run it is a scorched earth approach to doing business that leaves all participants a little worse off than they were.

    Tom O’B

  • http://www.dealarchitect.typepad.com vinnie mirchandani

    One client of mine sent a vendor dirt about them and said “Thanks for the stuff on your competitor. Thought you would like to see what your competitor sent us about you”. That shut the negative traffic…

  • http://www.gartner.com Jim Holincheck

    Jason, I agree with your sentiments. Most of the vendors I know do not like to talk negatively about the competition. However, it only takes a few bad apples to spoil the barrel. Vinnie is right. Customers are the ones that can get vendors to stop. Some vendors will continue to use these tactics because they feel it helps them win. If they lose deals because of these tactics, they will stop.

  • http://profile.typekey.com/knowledgeinfusion/ knowledgeinfusion

    Jason,

    Completely agree with your comments. At the end of the day, if companies have solid business requirements and vendors follow those requirements, it should be clear what is the best vendor for a specific client. One of the things to remember about all markets is that everyone is for sale at all times; and customers shouldnt be intimidated by this type of FUD. As consolidation continues, this will continue and become more fierce. Keep up the education Jason and keep all focused on what matters, driving business results using HR technologies.

  • Naomi Bloom

    Jason,

    I couldn’t agree with you more. The only reason why a vendor spreads FUD is that they fear their own products/services are inferior. So, when a vendor goes negative, it’s time to take that vendor off the list.

    Naomi

  • http://www.hrmdirect.com/hrm2/blog/ Colin Kingsbury

    I’m always happy to hear when someone is slinging mud at me; it means we’re winning.

    That being said, is negative selling wrong when the negatives are true?

  • http://www.humancapitalist.com Jason Corsello

    Colin….There is a difference between facts and opinions! Too bad most vendors paint both with lots of gray.

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