Is This What Customer Service Will Look Like in the Future?

4 comments

Over the past month, my Internet connection has been flaky.  Jokingly, I took that frustration to Twitter yesterday and what resulted was actually quite amazing.  My story in pictures…

My post on Twitter at 11:40A…

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…within one minute, @ComcastBill responded to provide assistance…

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…a few communications later, he diagnosed my issue…

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…resulting in schedule a tech to my house the next day in a 2-hr window.

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If you are not on social media platforms such as Facebook and Twitter– listening and engaging with customers– you are missing a great opportunity to build a solid client relationship.

Thanks @ComcastBill!

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  • Sonny

    Jason,

    Good post. very timely. Came across this NYTimes article right after reading.

    http://www.nytimes.com/2009/07/05/travel/05prac.html?_r=1&8dpc

    Cheers-

  • http://www.insideoutofmyhead.wordpress.com lucentabella

    I posted a blog post (via my phone and on a group blog) about our internet being down. Within an hour a CSR posted a comment about how to contact customer service via phone and the web! I was impressed!

  • http://www.microsourcing.com Karen Cayamanda

    That’s good news! Social bookmarking sites are really a great help to all of us. Imagine, he responded through twitter within one minute.

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