I encourage you all to read last week’s article in BusinessWeek titled "The Future of Outsourcing". Although I disagree with some of the minor facts, all in all, a good article. I especially liked the "five offshore practices that pay off" (simply stated and effective). Those include:
- Go offshore for the right reasons
- Choose your model carefully
- Get your people on board
- Be prepared to invest time and effort
- Treat your partners as equals
Any company considering a BPO engagement must complete exhaustive due diligence basing decisions on facts not mandates, consistently communicate internally and externally, and, last but not least, sustain your "partnership" as an extension of your company.